Fact 270
All day-90 windows are complete for the fixed cohort of 25 Helio Start workspaces admitted from April 12 through May 17, 2027.
Source evidence (1)
004598Aug 16, 2027 / 10:55 UTC-05:00
The owner-certification meeting is complete. For the fixed cohort of 25 Helio Start workspaces admitted April 12–May 17, 2027, every day-90 window is now complete. Customer Success certified 18 paid-active, 3 canceled, 2 past due, and 2 on billing hold. Account-level support effort was 33 minutes at the median and 116 minutes at the 90th percentile; 5 of 25 workspaces exceeded 90 minutes. Of those five, four required coordination after admission with a separate owner-level permission or network-allowlist holder, and one involved ordinary connector troubleshooting. Owen certified $27,860 in refund-adjusted collected cash. Daniela certified that attribution reconciles for all 61 paid-source starts, no unsupported applicant entered the admitted path, and the source is reliable. Ines certified that no lifecycle hold or suppression was bypassed.
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