Fact 116
Owen owns routine CS auto-nudge operating explanation.
Source evidence (1)
003012Jun 13, 2025 / 14:30 UTC-05:00
The formal first-live CS auto-nudge operating review is complete. Close the living review note with the accepted result and authority boundaries, send the participant summary, and create the June 17 implementation checkpoint from 10:00am to 10:30am Central with me, Owen, Ines, Daniela, and Customer Success. Owen closed the ledger at 1,184 unique evaluated decisions. Fifty-three stale or conflicting decisions failed closed, including the 12 affected by the May 20 source delay, and 1,131 proceeded or were suppressed using current state. Holds and fresh-check outcomes remain in audit history without adding to the primary denominator. No decision had a different external-system-authority, connector-authentication, entitlement, qualifying-human-admin, or Customer Success-work status from the corresponding reporting and lifecycle views, and no customer correction was required. External-system authority remains verified readiness to perform the connector’s required owner-level permission or network-allowlist action, not permission for automated contact. Priya accepted Owen’s recommendation to retire the parallel legacy decision path on June 17. The path remains available through that scheduled change and has not been retired early; Daniela’s engineering rollback control remains intact. Owen owns routine operating explanation. I retain disputed semantics, cross-surface consequences, customer-correction and incident-stop decisions, and executive claims. The ledger, owner sections, and my final pass are complete, and Priya’s decision is made.
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