Fact 275
In the comparable 14-day window, setup sessions abandoned because of OAuth cancellation fell from 41 to 14.
Source evidence (1)
002621Jan 29, 2026 / 08:37 UTC-08:00
Priya and Jake just gave me the first mature read on the Mercury OAuth-cancel fix. In the comparable 14-day window, abandoned setup sessions tied to OAuth cancellation fell from 41 to 14 and support tickets fell from 12 to 2, so I’m treating that as validated activation-quality work. The cancel path is behaving the way we intended: users see that authorization was canceled before source connection and that no data was synced. The remaining visible confusion is the empty source list, with 11 support questions. Invite-link status produced no new ticket volume after the December rollback, but I’m not taking that as a reason to pull it back into the January/early-February commitment. Decision: the next Mercury activation-quality focus is empty source-list explanation, and invite-link status plus granular admin roles stay out.
Message 002621 in history