Fact 248
Customer Success certified that it could staff a future Helio Start run capped at 25 admitted workspaces without displacing ordinary assisted-path coverage.
Source evidence (1)
004114Mar 17, 2027 / 13:10 UTC-05:00
Owen and Customer Success have completed and certified the 90-day account-level support cut for all 45 organic Helio Start workspaces that received the authority checklist from September 15 through October 31. All 45 have complete windows. Support effort was 24 minutes at the median and 86 minutes at the 90th percentile; three of 45 exceeded 90 support minutes, and no unsupported case entered the admitted path. The result remains descriptive because there was no randomized control. Customer Success separately certified that it could staff a future capped run of no more than 25 admitted workspaces without displacing ordinary assisted-path coverage. Priya set a March 24 decision on whether these inputs justify developing, but not launching, a Q2 proposal. Replace the preliminary section in `Lifecycle Systems Q2 kickoff — March 18 open questions` with the certified input, then post a concise summary in `#lifecycle-systems` preserving the descriptive limitation, 25-admission cap, March 24 decision boundary, and the fact that no proposal development, launch, budget, paid traffic, pipeline treatment, forecast credit, eligibility change, lifecycle bypass, or fifth shared-state consumer is authorized now.
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