Fact 209
The locked Expansion Assist evidence covers 14 actual exposures from February 1 through April 14, all with complete 45-day windows; five produced help-or-options requests and three produced expansions. Every exposure met the standing eligibility criteria, no account had active Customer Success adoption or renewal work at exposure, and the lane is descriptive because it had no randomized control.
Source evidence (1)
003620Jul 6, 2026 / 15:25 UTC-05:00
Owen, Ines, Daniela, and Customer Success completed the Q2 operating-evidence source lock. Expansion Assist has 14 actual exposures from February 1 through April 14, all with complete 45-day windows; five produced help-or-options requests and three produced expansions. Every exposure met the standing eligibility criteria, no account had active Customer Success adoption or renewal work at exposure, and the lane remains descriptive because there was no randomized control. Pricing-page path quality covers March 1 through May 24. Of 8,972 organic sessions, 1,844 produced Helio Start eligibility-flow starts, and 132 of those starts, or 7.2%, later routed out for an existing unsupported condition. Eligible-workspace admission completion was 44.2%, and account-level support time at the 90th percentile was 76 minutes. Because the control was retired November 26, this remains post-rollout continuity evidence rather than a new causal result. CS auto-nudge coverage remains March 1 through May 31, with 3,418 unique decisions: 126 visible field-specific holds and 3,292 decisions that proceeded or were suppressed using current state. There was no governed-field disagreement, customer correction, or rollback, and two source-age alerts were resolved before breach. Helio Start still has only the fixed 50-workspace denominator and the 39-of-50 day-7 first-integration read. Complete day-90 paid-active status, refund-adjusted collected cash, and account-level support effort remain unavailable, so no mature Helio Start claim, lane closure, or board-readiness decision is established. No final board claim has been approved. Update `Q2 board-evidence source-completeness checkpoint — May 13` with this locked July 6 evidence, preserving the three bounded lane interpretations and the separately incomplete Helio Start mature-outcome row. Priya set the final claims review for July 10, 2026, from 1:00 to 2:00pm Central; add it to my calendar as `Q2 board operating-evidence final claims review`, noting that the source set is locked but no final claim or Helio Start mature-outcome decision has been approved.
Message 003620 in history