Fact 228
Certified CS auto-nudge coverage for July 1 through October 31, 2026 included 6,704 unique decisions: 249 visible field-specific holds and 6,455 decisions that proceeded or were suppressed using current state. There was no governed-field disagreement, customer correction, or rollback, and four source-age alerts were resolved before breach.
Source evidence (1)
003762Nov 6, 2026 / 15:24 UTC-06:00
Owen completed the scheduled source-closure summary. He independently normalized and reconciled the engineering decision and reliability sources through October 31, confirmed that every required field is present, established definitions are unchanged, every named owner certified their section, and no cross-surface discrepancy exists. He therefore closed the first complete four-lane source packet under his September 24 authority. The certified packet shows: - Helio Start authority-checklist evidence, September 15 through October 31: 148 newly admitted organic workspaces, 45 checklist exposures, and seven ordinary setup-assistance requests, with no eligibility-route mismatch, lifecycle-suppression bypass, paid traffic, or unsupported admission. - Expansion Assist: 16 actual exposures from July 1 through September 15 with complete 45-day windows; six help-or-options requests and four expansions. No exposed account had active Customer Success adoption or renewal work, and the evidence remains descriptive. - Pricing-page continuity, July 1 through October 31: 12,426 organic sessions and 2,576 Helio Start eligibility-flow starts; 183, or 7.1%, were later routed out for an existing unsupported condition. Eligible-workspace admission completion was 44.4%, and account-level support time at the 90th percentile was 74 minutes. - CS auto-nudge coverage, July 1 through October 31: 6,704 unique decisions, including 249 visible field-specific holds and 6,455 decisions that proceeded or were suppressed using current state. There was no governed-field disagreement, customer correction, or rollback; four source-age alerts fired and resolved before breach. I received Owen’s closure-and-exception summary without doing a line-by-line source review. The earlier coverage discrepancy is resolved and the packet is complete. Causal, revenue, forecast, board-readiness, and executive-language decisions remain open in their existing owner lanes.
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