Fact 106
Owen Pham owns the routine CS auto-nudge exception ledger.
Source evidence (1)
002915May 8, 2025 / 10:55 UTC-05:00
Daniela completed the authorized 10:00am production switch, and CS auto-nudge production decisions now use the shared state feed. A nudge proceeds only when all five required fields are current and supported; active Customer Success adoption or renewal work suppresses it, while stale, unresolved, or conflicting required state produces a visible field-specific hold. External-system authority remains connector readiness, not permission for automated contact. Owen owns the routine exception ledger, Ines verifies messaging-state alignment, I retain customer-correction, incident-stop, and disputed-semantics authority, and Daniela retains engineering release and coordinated rollback controls; Ines has no engineering access. Mark the release runbook live and send the bounded announcement to Lifecycle Systems with Customer Success copied. Do not claim that the legacy path has been retired or that Lifecycle Systems is companywide.
Message 002915 in history