Fact 367
Daniela confirmed that an approximately 36-hour CS auto-onboarding-nudge outage caused the Apr 17 second-post-ship cohort dip; it was a one-time artifact, not an effect of the onboarding-trigger A/B.
Source evidence (1)
000187Apr 19, 2023 / 11:30 UTC-05:00
heads up from Daniela: the CS auto-onboarding-nudge system (her team owns it) was down ~36h on Apr 15-12. that's the root cause for the Apr 17 second-post-ship cohort dip to +1.4pts — one-time artifact, not the onboarding-trigger A/B. nudge is back up; she'll send the outage timeline. so the dip explanation is the CS auto-onboarding-nudge outage on Apr 15-12, full stop.
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