Fact 413
For Q4 Expansion Assist, open Customer Success adoption work suppresses commercial prompts.
Source evidence (1)
000749Oct 24, 2023 / 10:45 UTC-05:00
We ran the first Q4 Expansion Assist shadow pass, and the edge cases were exactly the ones I expected: open Customer Success adoption work and usage-ceiling-only rows. Customer Success was clear that they can help Growth review false positives, but they cannot become a weekly pre-clear queue for Sales alerts, and Marcus asked whether the useful-looking Sales-alert state can become a Q4 pipeline signal. I said no and kept the review narrow. Please post this boundary note directly on the `Expansion Assist state matrix` thread so the rules don't drift: open CS adoption work suppresses commercial prompts; usage-ceiling evidence is not enough without active-admin behavior; Growth and Customer Success will review false positives monthly while the state rules are still being proven; Customer Success is not a weekly pre-clear queue for Sales alerts; and this remains Q4 design work, not a launch spec, Sales queue, Q4 forecast lever, revenue-credit source, or live replacement for the simple day-60 expansion nudge.
Message 000749 in history