Fact 11
Morgan Chen said on February 13, 2023 that the retention analysis needs to distinguish genuine product improvement from segmentation artifacts and poor instrumentation across Stripe and app events.
Source evidence (1)
000136Feb 13, 2023 / 14:00 UTC-08:00
meeting was good i think. room felt fine. but the Feb 13 lead-investor partner meeting is still stuck in my head bc the partner had two pointed questions on retention and i kind of hand-waved one, half-answered the other. not catastrophic, just bad in the specific way where you know they found the soft spot. i keep messing with that slide like the label order is the issue. it's not. the problem is we show top-line logo retention cleanly enough, but the usage cohort gets muddy after month 4 once teams collapse into annual and seat expansion hides the drop. i need a real answer on what we believe is product improvement vs segmentation artifact vs instrumenting this badly in Stripe + app events. leaning pull raw cohort cuts tonight and stop trying to pretty it up -- if i can't say it plainly in the room, deck polish is useless.
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