Fact 218
The workspace-admin support path is the first-line support route.
Source evidence (1)
001547Apr 1, 2025 / 11:47 UTC-07:00
Prep hold just wrapped. Outcome is clean and I want it written down before this gets mixed up with broader admin/procurement stuff. Notes from Sarah, Leo, Devon, and me: - Sarah confirmed the current Evergreen account thread points to the annual Mercury Growth account and the shipped SAML login path. - Leo confirmed the metadata and cert-upload runbook uses the current shipped SAML path. - Apr 3 test plan: update cert, run IdP login for an existing admin and a workspace-admin user, confirm visible invite/source/admin audit lookup still works, and watch auth logs for 401 or metadata errors for 30 minutes. - Support route: workspace-admin support path stays first line; Leo owns SAML/platform issues; Sarah owns the customer thread; Devon is available only for commercial/procurement context. - Explicit exclusions: no advanced-admin policy, granular role editor, procurement/security add-on, or roadmap commitment. Create an internal prep-notes doc capturing the Apr 1 outcome, Apr 3 verification steps, ownership, and the customer-safe boundary.
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