Fact 261
On October 28, 2025, Morgan Chen requested a draft reply from Sarah Kim to Greg Shipman that politely declines a written Compass-style account-health prompt summary for Acme’s renewal packet, uses only ordinary account-thread language about Acme’s own API v2 export fix and the normal support route, and does not imply that Compass is customer-facing or that a new Acme reliability item is open.
Source evidence (1)
002384Oct 28, 2025 / 09:18 UTC-07:00
Sarah forwarded Greg’s renewal-packet ask. My call is no written Compass artifact for Acme. Draft Sarah’s reply to Greg plus a short internal routing note: politely decline any written Compass-style account-health prompt summary for the packet, keep it to ordinary account-thread language about Acme’s own API v2 export fix and the normal support route, and don’t imply Compass is customer-facing or that a new Acme reliability item is open. Sarah Kim → Morgan Chen, Tue 9:04 AM: "Greg is asking for something adjacent to Compass for their renewal packet. I have not replied. My instinct is no written Compass artifact, but I want your call because he’s specifically tying it to the export timeout history. Can we give them a short account-health prompt summary if it only covers Acme’s own API v2 exports/current reliability posture?" Greg Shipman → Sarah Kim, Tue 8:31 AM: "For the renewal packet, can Scaffold send over a short written account-health summary similar to the prompt format you walked us through live earlier this year? The most useful version would cover the export-timeout history, what changed after the API v2 fix, and your current reliability posture / route if we see another long export issue. We don’t need screenshots or anything design-partner-specific, just a written summary our procurement and ops folks can keep with the packet."
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